Details

A vibrant digital publisher ecosystem is essential for a healthy and useful internet. Digital publishers create and distribute high-quality content that informs, entertains, and educates us. They also play a vital role in holding powerful institutions accountable and promoting a diversity of voices.

Digital publishers rely on advertising for monetization. However, advertising growth is challenged due to a number of factors, including the rise of ad blockers, privacy regulations, and the dominance of large tech platforms. Over time, this can lead to a decline in the quality of information available online, which is harmful to everyone.

At Crackle, our mission is to enable publishers to maximize their earning potential and build sustainable business. Our technology leverages AI/ML to help publishers maximize their monetization efforts, creates efficiencies by automating manual processes and enhances their overall user experience and engagement. We are deeply committed to creating a vibrant and thriving publisher ecosystem for a better internet.

After spending several years at Google, our founders are now building a company with similar values and culture. We are passionate about creating a workplace where everyone feels valued, respected, and supported, and where we can all work together to make a positive impact on the world. Innovation, collaboration, and diversity – are essential for building a great company. We are committed to creating a workplace where everyone feels comfortable sharing their ideas, taking risks, and learning from each other.

We are excited to be on this journey, and we look forward to building a company that is both successful and meaningful.

About the job

As a Partner Operations Manager at Crackle, you will play a key role in managing relationships with Sell Side Partners (SSPs). As a single point of contact, your role will involve managing day to day operations, adopting new products/features and identifying opportunities to grow revenue.

Key Responsibilities

• Operational Excellence: Oversee the day-to-day operations, ensuring adherence to established procedures and quality standards.
• Strong Execution: Analyze partner performance data to identify areas for improvement and optimization
• Problem Solving: Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Reporting & Analysis: Regularly monitor account performant, track key metrics, and prepare reports for internal stakeholders
• New Product adoption: Stay on top of new product and feature launches
• Communication & Collaboration: Collaborate with cross-functional teams to optimize processes and achieve organizational goals
• Relationship Building: Develop and maintain strong relationships with assigned partners, acting as their primary point of contact.
• Product & Market Expertise: Stay updated on industry trends and competitor offerings, ensuring solutions align with evolving client needs.

Minimum Qualifications

• Master's degree in Management or a related field (or equivalent work experience)
• Proven experience in operations management, minimum 2 years

Preferred Qualifications

• Strong analytical and data-driven approach to problem-solving and analysis
• Proficient in Microsoft Excel, Google Sheets etc
• Ability to work independently and manage multiple priorities in a fast paced environment
• Entrepreneurial spirit and a passion for driving growth
• Good communication and presentation skills